Chest pain, shortness of breath and loss of consciousness are emergencies
please dial 999 for these symptoms
Requesting a Home Visit
Requests for visits must be made before 10am. Visiting will normally
take place after morning surgery. Please only request home visits if you
are incapable to attending the surgery. Whenever possible, try and come
into the surgery as facilities here are far better for examination and
treatment. It helps us to judge the urgency of the call if you describe the
symptoms. The receptionists are trained to deal with your call so do
expect to be asked. All information is confidential. The doctor may
telephone prior to, or instead of, visiting. Visits requested later in the day
that are for the housebound, but are not urgent, will not be seen that day.
Ring early if you wish for a routine call if you are housebound.
Sick children will always be seen as soon as possible if brought into the
surgery; it is not appropriate to wait for a visit. We rarely visit children at
home as a responsible adult should be available to bring them to the
Our home visiting policy
Our home visiting policy is based on RCGP guidelines. You cannot insist
that a GP visits you at home.
A GP will only visit you at home if they think that your medical condition
requires it. A GP can also decide how urgently a visit is needed.
Due to increasing demand GPs can no longer automatically visit any
patient who requests a home visit. All visits must now be triaged and dealt
with according to clinical need.
GPs are better able to assess patients in the surgery where they have
access to specialist equipment, good lighting and examination facilities
and therefore it is always the preferable site for any consultation.
GPs having to visit inappropriate house call patients are delayed from
visiting those patients who are in genuine need of a visit and therefore
this poses an unacceptable clinical risk.
GPs are not responsible for ensuring that a patient has financial means to
attend the surgery nor that the patient chooses to register with a practice
that is difficult for them to get to in bad weather or without a car.
GPs are not obliged to visit a patient if they have assessed the patient's
clinical need on the telephone and found them to be suitable for an
alternative method of healthcare.
As long as the GP has provided a plan for a patient (which may be an
appointment the same day, a future day, telephone advice or attendance
at other healthcare site such as A&E, a message communicated via
reception) then the partners at the practice will support any such decision